Where do you ship to?
RIght now we ship in the United States to all 50 states and offer Free Shipping.
How long does shipping take?
It can take between 4-7 business days depending on your location. You will receive full tracking information of your order immediately too!
Can I cancel an order?
Sure, if that cancellation request is placed within 12 hours, you certainly can!
Returns and refunds?
Because our coffee is a perishable item we are unable to accept returns unless there was a damaged delivery. We, of course, strive to ensure all products are delivered on time and in the best condition. If a product has been damaged during delivery, it is important you contact us within 48 hours of receiving the product. We won’t be able to process exchanges or refunds after that time frame.
How to make it stay fresh for longer?
That depends on what type of coffee you have. All coffee should be stored long-term between 50 and 70 degrees Fahrenheit, at about 30 to 50 percent humidity. If you have green coffee beans they should be stored to the open air (example, burlap bag) and are good to roast for 2 to 4 years, depending on humidity. Keep them dry and away from water and sunlight.
Roasted coffee beans should be kept in an airtight container, as well as ground coffee. You can store roasted coffees without much flavor loss for about a year unopened, or 2 years in the freezer. Coffee is still good past these dates if kept properly, but flavor fades away quickly over time. Once you open roasted beans or ground coffee you should plan to use it up within a week for the best flavor. That is why it is always best to buy small amounts instead of 5 or 10-pound packages (unless you drink lots of coffee).
Where can I find your Terms of Service?
Click here for our TOS.
Where are you located?
Near Beautiful Boise, Idaho.
If you have any other questions please feel free to contact us at info@shipitcoffee.com and we’ll get back to you asap!